OUR IMPROVED AND INTEGRATED SUPPORT SYSTEM

Pre-sales

Product Consultancy

• Understanding is the Premise: We will and must fully know and understand our customers’ operating environment, application scenarios and use purposes, which is the premise and the first step for us to know them.
• Offering Suggestions: Based on our full understanding of the above information, we will do comprehensive analyses of the product features and functions together with our customers, and then we will offer them professional and practical suggestions.
• Product Recommendation: We will recommend the best solutions and/or products according to the following practical reasons:
  • Understand customers’ needs and requirements precisely;
  • Take the practical experience from other customers’ applications as reference;
  • Master our own solutions and/or products fully.
• Comparison of Other Competitors: If needed, we can do comparison with other competitors and offer the comparison report to our customers for reference.

Technology Consultancy

• Technology Level: We can share with our customers what levels our technology has been reached (Chip-level) and what fields and applications our technology can be applied to.
• Technical Principles: We are delighted to explain and share with our customers how our technology works in our solutions and/or products and how it is compatible with other technologies.
• Technical Features of Core Functions: We can share with our customers the technical features of the core functions in details to help them understand our technology and solutions and/or products better.
• Along with Technicians and/or Engineers: If needed, we will invite our R&D technicians and/or engineers to support our customers.

Business Consultancy

• Price: We can provide our customers with price list and policies as well as price comparison if needed.
• Delivery Period:We consult our production planning department and ask them to predict the delivery period based on the practical and existing production situation, and then we feed back the predicted delivery period to our customers.
• After-sales Policies:λ We can explain the warranty policies, regulations of freight caused by the repaired items, repair procedures, software and technical supports to our customers if needed.

Selling

Technical Support

• Technical Customization:Our sales team, R&D engineers and customers will keep close communication for the customized features and functions by periodical video meetings to ensure the customized projects moving ahead smoothly.
• Technical Consultancy:Our customers’ questions, doubts and feedbacks are always welcome.
  • Simple problems:1st level, our sales teams will be responsible for the simple questions and problems.
  • General problems: 2nd level, our technical support team will take the general questions and problems.
  • Difficult problems: 3rd level, our R&D engineers will be always standby for our customers for any difficult problems and/or issues.
• Technical and Product Training: If needed, we can offer technical and product training for our customers and even their end users.
• Test: When the customized solutions and/or products are done, we will offer the general and customized samples to customers for tests.

Marketing Support

• Making Joint Analyses and Research: We will make joint efforts with our customers to analyze and research their local markets, competitors, end users and the R&D directions of new products. We secure our analyses and research progresses and results with periodical and unscheduled video meetings.
• Sharing Information: Sharing information is a practical and helpful method for us to serve and develop markets together with our customers.
  • We can share our operation strategies, marketing strategies, developing idea of new solutions and products as well as other useful and helpful information with our customers.
  • While we hope our customers can share the market information, competitors’ intelligence and end users information with us.
• Suggestions on Market Development: Based on our analyses and research, we can offer our customers practical and helpful suggestions for market development.
• Marketing Materials:we can offer all marketing materials, including but not limited to catalogs, brochures, flyers, market promotion and development materials and other marketing assistance.

After-sales

Technical Support

• Software Upgrades:
  
  • If our customers need to upgrade their software, we can send the latest versions to them, or we can send the upgraded ones to them periodically.
  • If our customers need to customize a new version, we can add the customized features and functions based on their needs and requirements.
• Technical Problem Solving:Our technician team will be always standby for any possible technical problems. If you have any technical problems or need any technical support in the course of using our solutions and/or products, please do not hesitate to contact us .
• Training: Based on our customers’ needs, we can offer professional products and technical training to them and/or even their end users.

Warranty Policies

Repair: We will provide an advanced and complete repair procedure and safeguard for our customers.